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Customer Pickup Policies

Business hours pickup

• Orders will be held for a maximum of 10 business days (two weeks) from the order date. After this time the order will
be canceled and the product returned to stock.
• Orders may not be removed from the premises without first notifying a UFG Floral Supplies staff member.
• All “COD” orders must be paid in full before all or any part of the order is removed from the premises.
All orders must be signed for by the customer to confirm delivery before the order may be removed from the premises.

After hours pickup

After hours deliveries are made available at the customer’s risk. UFG Floral Supplies will not be liable for product that is damaged or stolen as a result of being left unattended in the after hours pickup area.

Metro Vancouver Delivery Service Policies

• 5% GST applies to all listed and otherwise quoted rates.
• All delivery times are approximate. Inclement weather, traffic, human error, and peak periods of operation may affect actual delivery time.
• Any missing or damaged product must be reported to a customer service representative within five business days of receipt of shipment.
Appropriate attention will be given during packing to ensure the safe delivery of items deemed to be fragile. In the event of breakage of any of these items during transit, UFG Floral Supplies will be liable for no more than 50% of the replacement cost.

General Shipping Policies

• 5% GST applies to all quoted rates.
• Residential deliveries may incur a residential delivery surcharge; rates will vary by carrier.
• All delivery times are approximate. Inclement weather, traffic, human error, and peak periods of operation may affect actual delivery time. UFG Floral Supplies will not be liable for any consequences resulting from delayed shipments.
• Appropriate attention will be given during packing to ensure the safe delivery of items deemed to be fragile. In the event of breakage of any of these items during transit, UFG Floral Supplies will be liable for no more than 50% of the replacement cost.
• Any missing or damaged product must be reported to a customer service representative within five business days of receipt of shipment.
• The customer is responsible for communicating all relevant shipping details at the time of ordering, including but not limited to: correct shipping address, residential delivery, hours of operation, and use of a power tailgate (for palletized deliveries where dock level loading or a forklift is unavailable). The customer will be responsible for all shipping surcharges applied after shipping that were not included in the original quote.